Econo Glass Co.

Why is it that some business' will bend over backward for you in trivial areas, but when it comes to delivering the goods they falter? I give to you as example, Econo Glass Company. Now granted it was me that called them at 4:15pm the day before Thanksgiving, asking for a specialized piece of glass for a window Baylee broke (a story for another time) and granted I was rather surprised when they said they could have it cut and deliver it to me in an hour and a half, even though they closed in 15 minutes. Rather impressive I thought. So two hours later and with no sign of anyone bearing glass I gave a kindly call to check up on their progress. "I'm going to be their tomorrow at 9am" was the response. I guess he assumed I would just sit around waiting for him for to be 15 hours late, no need to give me a call and let me know! But this was fine we were heading to the drive in and 9am worked okay for me. So 9:30 rolled around and sure enough there he was... but he hadn't cut the glass yet, he needed the dimensions that I had given to him 8 times on the phone the previous evening. So I once again I relayed the information to him only to find out that the piece of glass he brought was too small. He'd have to come back in an hour... Two Hours and Eleven minutes later... STILL NO GLASS! Now I understand that it is Thanksgiving day... and honestly I have no idea why this guys has agreed to bring this to me this on Thanksgiving day, but don't say you will be here when you won't, over and over again! So would I recommend Econo Glass? Well they are a bit cheaper than others, and they will be at your beckon call at all hours and all times... they just won't show up. If you're into that sort of business then they come with very high recommendations. If you are one of those strange people who actually want what is promised... you might want to look else where. So the journey goes on. Will the Todd's ever fix their window???
-Rich